Confirm yourappointment.

Service Division

This confirmation is for your appointment with The Box Advantage Group — Professional Services division. Your service will be provided by our professional team.

What to Expect on the Day of Your Appointment

At The Box Advantage Group, we're committed to providing a seamless, transparent, and professional service experience from the moment your appointment is confirmed.

Once confirmed, you'll receive a real-time tracking link via text when your technician is enroute so you always know exactly when to expect us. Every technician arrives in a fully stocked, branded service vehicle equipped to handle the vast majority of service concerns on-site.

Upon arrival, your technician will introduce themselves, review the reported issue, and begin a visual inspection to determine the best course of action. If the issue is straightforward, you'll receive a same-day estimate and with your approval we'll proceed with the repair immediately when possible. For more complex concerns, we'll clearly explain the findings and provide an updated estimate before any further work is performed.

If you choose not to proceed with the recommended work, the applicable service charge and any other properly incurred charges remain due because scheduling, dispatch, travel, and assessment resources have already been committed.

Service Charges and Scheduling

Providing professional plumbing, HVAC, handyman, and property maintenance service requires scheduling, dispatch, transportation, stocked vehicles, technology, insurance, administrative support, and technician availability before any repair begins. The applicable service charge covers the process of accepting the request, placing it on the schedule, dispatching the technician, transporting the technician to the property, and providing an on-site professional assessment.

• Plumbing service through PIAB Inc., doing business as Plumber In A Box: $65 standard service charge
• HVAC service through Air Care In A Box: $65 standard service charge
• Handyman service through Handyman In A Box: $45 standard service charge

The service charge is not payment for completing the repair itself and does not automatically include parts, materials, repair labor, equipment rental, access work, demolition, code corrections, permits, or specialty services. Because these costs are incurred once dispatch occurs, the service charge is due at the time of service and becomes non-refundable after dispatch.

If approved work proceeds, the applicable service charge is applied toward the final invoice for that service visit or project. If no repair is approved, the service charge remains payable because the scheduling, dispatch, travel, and assessment have already occurred.

Business Hours, After-Hours, Emergency, and Holiday Service

Normal business-hours service is Monday through Friday from 7:00 a.m. through 6:59 p.m. Service outside that window requires additional staffing, scheduling, dispatch coverage, and technician availability, and may be limited to eligible membership customers.

Holiday service includes New Year's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. These charges provide access to service availability outside normal operations and do not automatically include repair labor, parts, materials, or replacement equipment.

Active members may receive eligible labor discounts depending on the service division and active membership coverage. Membership benefits do not eliminate separately applicable material costs, trip charges, parking reimbursements, or other charges unless the applicable membership terms specifically say otherwise.

Membership access, discounts, after-hours access, emergency access, holiday access, add-on package coverage, labor credits, exclusions, and renewal status are controlled by the membership terms in effect for the customer's active plan at the time service is performed. If a membership agreement, add-on package, estimate, invoice, or other written service agreement provides more specific membership terms, those written terms control.

Trip Charges, Missed Appointments, and Access Costs

Some appointments may require a distance-based trip charge. A trip charge accounts for travel expenses that increase as the service location becomes farther from the company's primary operating area, including fuel, technician driving time, vehicle wear, insurance exposure, route coordination, and lost appointment capacity. It does not include repair labor, parts, or materials.

• Level 1 Trip Charge: generally applies within approximately 15 miles.
• Level 2 Trip Charge: generally applies beyond the first travel zone and up to approximately 30 miles.
• Locations beyond the listed travel radius may require additional distance-based fees.

The fixed dollar amount for a trip charge depends on the property address, service division, and current distance-based pricing in effect when the appointment is scheduled.

A missed appointment fee of $75 may apply when the company reserves the appointment, dispatches a technician, and commits travel and labor resources, but the appointment cannot proceed because the customer, owner, property manager, tenant, or authorized representative is unavailable or cannot provide access or approval. This fee may be charged in addition to the regular service charge because the two charges cover different costs.

Paid parking, garage access, permit access, or similar third-party access charges are reimbursable at the actual amount paid when reasonably required to reach the job site. These are pass-through costs, not company service charges.

Estimates, Concealed Conditions, Materials, and Financing

Estimates are prepared according to visible conditions and the information reasonably available during the assessment. Estimates remain valid for seven days. Concealed or inaccessible conditions may require additional labor, materials, equipment, or time once work begins.

• For standard service work, approval authorizes reasonable necessary adjustments up to $150 above the original estimate.
• For larger project work, approval authorizes reasonable necessary adjustments within the lesser of $1,000 or 10% of the original contract amount.
• Changes above those limits require a revised estimate or change order before additional work proceeds.

When materials must be purchased before work begins, a material deposit equal to the cost of the necessary materials may be required. The deposit is applied toward the final invoice for the current project and is generally non-refundable once materials have been purchased, specially ordered, or allocated.

Financing may be available through a third-party financing provider for qualifying work exceeding $500. Financing approval, denial, credit requirements, interest rates, repayment terms, and underwriting decisions are controlled by the financing provider, not Box Advantage Group.

Payment Terms, Card Authorization, and Late Payments

A valid credit or debit card may be required before an appointment is scheduled or a technician is dispatched. When a payment method is supplied, the customer authorizes secure storage by the payment processor and authorizes approved service charges, repair work, material deposits, missed appointment fees, approved change orders, purchased materials, and remaining balances due to be processed according to the applicable terms.

• Standard customers: payment due at time of service; late at the end of that business day.
• Active membership customers: five-day payment period; late at the end of the fifth day.
• Established contractors: seven-day payment period; late at the end of the seventh day.
• Established property partners may qualify for 7, 14, 30, or 45-day terms based on recent quarterly service volume and payment history.

When the applicable payment deadline passes without payment, an initial late fee of $25 may be charged. If the balance remains unpaid after that initial assessment, a recurring monthly charge of 1.5% of the outstanding balance or $30, whichever is greater, may be assessed each month until the account is paid in full.

Partial payment reduces the outstanding balance but does not automatically restore an overdue account to good standing. Future scheduling and additional work may be placed on hold until overdue balances are brought current or a written payment arrangement is approved.

Disputes, Chargebacks, and Collections

Customers should contact the company promptly if they dispute an invoice, charge, estimate, completed work, payment, or account balance. A dispute does not automatically suspend payment obligations for undisputed amounts, and chargebacks, reversed payments, returned payments, or failed payments do not cancel the underlying invoice balance. The company may correct billing errors, request documentation, pause scheduling, or continue collection activity while an account issue is reviewed.

Returned payments, failed payments, chargebacks, collection activity, outside collection costs, court costs, attorney fees, or other legally recoverable costs may be added to the account when permitted by applicable law or by a written agreement. The company may restrict future appointments, require payment in advance, require a verified payment method, or place an account on hold when prior balances, disputes, returned payments, or chargebacks remain unresolved.