Privacy Policy

Introduction

The Box Advantage Group ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Scope & Application

This Privacy Policy applies to all services provided by The Box Advantage Group, including but not limited to:

• Our website and online platforms
• Service requests and scheduling
• Customer support and communications
• Mobile applications (if applicable)
• Social media interactions
• In-person service delivery

This policy covers all divisions of The Box Advantage Group, including Plumber In A Box, HVAC In A Box, Electrician In A Box, Groundskeeper In A Box, and all other service divisions.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Service history, preferences, property details
• Payment Information: Credit card details, billing information (processed securely)
• Account Information: Username, password, account preferences
• Communication Records: Emails, phone calls, chat conversations

Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General location for service area verification
• Technical Data: Error logs, performance metrics

Information from Third Parties

We may receive information from third-party sources such as:

• Service providers and contractors
• Social media platforms (with your consent)
• Public records and directories
• Business partners and affiliates

Cookies & Similar Technology

We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our services.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

We also use web beacons, pixel tags, and similar technologies to track email opens and website interactions.

How We Use Information

We use the information we collect for the following purposes:

• Service Delivery: Provide and schedule services, process payments
• Communication: Send service confirmations, updates, and support
• Customer Support: Respond to inquiries and resolve issues
• Improvement: Enhance our services and user experience
• Marketing: Send promotional materials (with your consent)
• Legal Compliance: Meet legal obligations and protect our rights
• Safety: Ensure the safety of our employees and customers

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Information Sharing Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in:

• Processing payments and billing
• Providing customer support
• Analyzing website usage
• Sending communications
• Delivering services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security threats
• Ensure public safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery

Data Breach Response

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law. We will take immediate steps to contain the breach and prevent further unauthorized access.

Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Retained while your account is active and for 7 years after deactivation
• Service Records: Retained for 10 years for warranty and legal purposes
• Payment Information: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you opt out or for 3 years after last interaction
• Website Analytics: Retained for 2 years

Data Disposal

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data disposal procedures.

Children Policy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.

For users between the ages of 13 and 18, we may collect information with parental consent or as permitted by applicable law.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third-party sites.

When you click on a third-party link, you will be directed to that third party's website. We encourage you to review the privacy policy of every site you visit.

This Privacy Policy applies only to information collected by The Box Advantage Group and does not apply to information collected by third-party websites.

Your Rights & Choices

You have certain rights regarding your personal information, including:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Verify the accuracy of your information

Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information

Marketing Preferences

• Opt out of marketing communications
• Manage email preferences
• Control cookie settings

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Compliance with Laws

We are committed to complying with applicable data protection laws and regulations, including:

• General Data Protection Regulation (GDPR) - for EU residents
• California Consumer Privacy Act (CCPA) - for California residents
• Health Insurance Portability and Accountability Act (HIPAA) - for health-related services
• Other applicable federal, state, and local privacy laws

We regularly review and update our privacy practices to ensure compliance with changing legal requirements.

Changes to Policies

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes to this policy, we will:

• Update the "Last updated" date at the top of this policy
• Notify you through email or website notice
• Provide advance notice for significant changes
• Obtain consent when required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.