Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the services provided by The Box Advantage Group ("we," "our," or "us"), including our website, mobile applications, and all related services.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

Services Description

The Box Advantage Group provides professional services through various divisions including:

• Plumber In A Box - Plumbing services
• HVAC In A Box - Heating, ventilation, and air conditioning services
• Electrician In A Box - Electrical services
• Groundskeeper In A Box - Landscaping and grounds maintenance
• Advantage Housekeeping - Cleaning services
• Advantage Cleaners - Professional cleaning services
• Advantage Excavating & Trenching - Excavation services
• Vantage Getaways - Property management services

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information when requesting services
• Ensure safe access to your property for our service providers
• Pay for services as agreed upon in service contracts
• Follow safety instructions provided by our technicians
• Not interfere with or obstruct our service delivery
• Report any issues or concerns promptly
• Comply with all applicable laws and regulations

You are responsible for maintaining the security of your account and any activities that occur under your account.

Service Scheduling and Cancellation

Scheduling

Service appointments are scheduled based on availability and service type. We will provide you with an estimated arrival window and will notify you of any changes.

Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled appointment
• Late cancellations may result in a cancellation fee
• Emergency services may have different cancellation terms
• We reserve the right to cancel appointments due to weather, safety, or other circumstances

No-Show Policy

If you are not available when our technician arrives, you may be charged a no-show fee. We will attempt to contact you before leaving the premises.

Payment Terms

Payment Methods

We accept various payment methods including credit cards, debit cards, and electronic payments. Payment is typically due upon completion of services unless otherwise agreed.

Pricing

• Service prices are subject to change with notice
• Emergency services may incur additional fees
• Travel fees may apply for services outside our standard service area
• All prices are subject to applicable taxes

Late Payments

Late payments may result in additional fees and suspension of services. We reserve the right to pursue collection of outstanding balances.

Warranty and Guarantees

Workmanship Warranty

We stand behind our work with a workmanship warranty. The specific terms and duration of warranties vary by service type and will be provided in your service agreement.

Parts and Equipment

Parts and equipment warranties are provided by manufacturers. We will assist you in processing warranty claims for parts we install.

Warranty Exclusions

• Damage caused by misuse or neglect
• Issues arising from unauthorized modifications
• Problems caused by external factors beyond our control
• Normal wear and tear

Limitation of Liability

To the maximum extent permitted by law, The Box Advantage Group's liability for any claims arising from our services shall be limited to the amount paid for the specific service in question.

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages caused by factors beyond our control
• Issues arising from customer-provided materials or instructions

This limitation does not apply to damages caused by our gross negligence or intentional misconduct.

Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of The Box Advantage Group and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without our express written permission.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to our collection and use of your information as described in our Privacy Policy.

Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination:

• Your right to use our services will cease immediately
• We may delete your account and related data
• Any outstanding payments will remain due
• Provisions of these Terms that should survive termination will remain in effect

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.

Any disputes arising from these Terms or our services shall be resolved in the courts of Sevier County, Tennessee, or through alternative dispute resolution methods as agreed upon.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

We will notify you of material changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last updated" date

Your continued use of our services after changes become effective constitutes acceptance of the new Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

We will respond to your inquiry within 30 days of receipt.