Frequently AskedQuestions

The Box Advantage Group is a comprehensive professional service company with over 40 years of combined experience. We operate specialized divisions: Plumber In A Box, Handyman In A Box, Electrical In A Box, Aircare In A Box, and Advantage Groundskeeping. We provide professional, reliable services for all your home and business maintenance needs.

We serve multiple counties in Tennessee including Sevier County, Knox County, Blount County, and Jefferson County. Contact us to confirm service availability in your specific location.

Yes, all our technicians are fully licensed, bonded, and insured. We maintain the highest standards of professionalism and safety in all our services.

Yes, we provide 24/7 emergency services for all our divisions. We guarantee quick response times for urgent situations to minimize damage and ensure your safety.

Our "In A Box" approach means you get professional-grade service with the convenience and reliability you deserve. We've streamlined our processes to ensure you get the professional care you need, when you need it, with transparent pricing and guaranteed satisfaction.

We provide 24/7 emergency plumbing services including burst pipe repair, leak detection, drain clearing, water heater issues, and other urgent plumbing problems.

We guarantee response within 2 hours for emergency calls, with most issues resolved the same day.

Yes, we provide complete plumbing installation for new construction projects, including pipe installation, fixture setup, and system testing.

We install all types of plumbing fixtures including kitchen fixtures (sinks, dishwashers, garbage disposals), bathroom fixtures (toilets, showers, bathtubs), outdoor fixtures, and smart home plumbing systems.

Yes, we offer comprehensive preventive maintenance including winterization, leak detection, water heater maintenance, and system inspections to prevent costly repairs.

We offer comprehensive handyman services including carpentry and woodwork, electrical and lighting, general maintenance, interior repairs, plumbing repairs, and seasonal safety services.

We typically respond within 24-48 hours for non-emergency requests, with emergency repairs prioritized for immediate attention.

Yes, our licensed technicians handle electrical repairs, lighting installation, outlet and switch replacement, and electrical safety inspections.

We provide carpentry services including furniture assembly, cabinet installation, door and window repairs, deck and fence construction, and general woodworking projects.

Yes, we provide seasonal maintenance including gutter cleaning, weather stripping, storm preparation, and other seasonal safety and maintenance tasks.

We offer comprehensive outdoor property care including lawn maintenance, garden maintenance, landscape design, tree care, irrigation systems, pest management, seasonal services, and exterior maintenance.

We offer flexible maintenance schedules from weekly to monthly, depending on your plan and property needs. We provide year-round services including seasonal maintenance and cleanup.

Yes, we install, maintain, and repair irrigation systems with water conservation and efficiency in mind.

We provide comprehensive seasonal services including spring cleanup, summer maintenance, fall preparation, and winter protection to keep your property looking great year-round.

Yes, we understand the demands of high-traffic rental properties and provide groundskeeping that helps protect your investment while creating a beautiful first impression for guests.

The Box Advantage Membership is our core membership program at $14.95/month that covers all your properties. It includes 5% off all labor across all divisions (Plumbing, HVAC, Handyman, Groundskeeping, Lawn Care, and Landscaping), priority scheduling, unified service access, transparent pricing, service history tracking, and member-only communication channels. You can also add specialized add-on packages for enhanced coverage.

Yes! The Box Advantage Membership provides 5% off all labor across all divisions automatically. When you have The Box Advantage Membership, you're also eligible for add-on packages that offer even greater savings with labor credits and additional discounts on specific services.

No, we believe in transparent pricing. The Box Advantage Membership is $14.95/month with no hidden fees. All costs for services and add-on packages are clearly outlined before work begins.

Yes, you can add or remove add-on packages, or cancel your membership at any time. We offer flexible terms to meet your changing needs.